Shipping Policy
Last updated: 08/26/2026
Thank you for shopping with Ovorayne. This policy explains our order processing, shipping, and delivery procedures.
Order Processing
Orders are typically processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
After your order ships, you will receive a confirmation email containing available tracking information.
Estimated Delivery
International orders typically arrive within 7–12 business days after dispatch. This means most orders should arrive approximately 8–14 business days after being placed.
Delivery estimates are not guarantees. Customs processing, carrier delays, severe weather, holidays, regional disruptions, and other circumstances outside our control may affect delivery times.
Shipping Costs
Applicable shipping charges will be displayed during checkout before payment is completed.
International Duties and Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. Unless stated otherwise during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.
We recommend checking your country’s import requirements before ordering.
Tracking
Tracking information may take 2–5 business days to begin showing updates after dispatch. Temporary gaps between tracking updates are normal while packages move between carriers or countries.
Multiple Packages
Orders containing multiple products may arrive in separate packages because items can be fulfilled from different facilities. When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees unless shown during checkout.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at [support email] if you notice an error.
We cannot guarantee that an address can be changed after an order enters processing. Additional shipping charges may apply if a package must be resent because an incorrect or incomplete address was provided.
Delayed, Lost, or Damaged Packages
If your tracking has not updated for an extended period or your order has not arrived within 20 business days after dispatch, contact us at [support email] with your order number.
If your package arrives damaged, contact us within [number] days of delivery and include clear photographs of the product and packaging. We will review the situation and provide assistance according to our refund and replacement policies.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location and with other household members.
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Ask neighbors or building management whether they accepted it.
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Contact the delivery carrier for additional delivery details.
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Contact us at [support email] if the package remains missing.
Contact Us
For questions about shipping or delivery, contact:
Ovorayne
Email: support.ovorayne@gmail.com